Heather Crouch, MBA

Heather Crouch, MBA, has a diverse work experience spanning various industries and roles. Starting with their most recent role at Spreedly as a Revenue Operations Analyst, they have experience in sales operations and enablement. Their previous position at FIS involved providing support to sales reps and managers, streamlining processes, analyzing data, creating custom dashboards and reports, managing sales pipeline opportunities, and training new hires.

In addition to their corporate experience, Heather has also worked as a Sales Team Lead and Coordinator for Microsoft B2B SaaS Solutions at Dock 365 Inc. Heather has demonstrated their customer service skills in the food industry through their roles as a Server and Hostess at various establishments such as Stan's Barbeque, Shakers Restaurant, and Cheddar's Scratch Kitchen.

Heather's earlier experiences include working as a Student Soccer Coach at Tusculum College, where they helped players learn and develop their soccer skills through tactical coaching and visual aids. Heather also worked as a Summer Intern for the Jacksonville Jumbo Shrimp Baseball Club, where they gained experience in sales and event management.

Starting in 2016, Heather has held multiple roles in ticket sales and customer service at organizations such as the Salem Red Sox and Shakers Restaurant. These positions further highlight their ability to provide excellent customer service and manage event logistics.

Overall, Heather Crouch's work experience showcases their strong skills in sales operations, customer service, data analysis, and project management across different industries.

Heather Crouch, MBA, has a strong background in business and sports administration. Heather completed their Master of Business Administration (MBA) degree at Tusculum University from 2017 to 2018, focusing on Business Administration and Management. Prior to their MBA, Heather earned a Bachelor of Arts (BA) degree in Sport and Fitness Administration/Management from Tusculum University, where they studied from 2014 to 2017.

In addition to their academic degrees, Heather has obtained various certifications that demonstrate their commitment to effective communication, cultural understanding, inclusivity, and diversity. Heather completed multiple courses on LinkedIn, including "Communicating Across Cultures," "Communicating about Culturally Sensitive Issues," "Skills for Inclusive Conversations," "Understanding and Supporting Asian Employees," "Becoming an Ally to All," "Confronting Bias: Thriving Across Our Differences," "Diversity, Inclusion, and Belonging," and "Unconscious Bias" in November and December 2022. These certifications showcase their dedication to fostering a diverse and inclusive work environment.

Furthermore, Heather obtained a certification in First Aid and CPR from the American Red Cross in March 2017, further displaying their commitment to ensuring the safety and well-being of others.

Overall, Heather Crouch, MBA, possesses a strong educational foundation in business and sports administration, along with a range of certifications that highlight their dedication to effective communication, inclusivity, and safety.