Joseph Ebie is a seasoned professional in customer success management, currently serving as the VP of Customer Success and Customer Experience at Springbig. With prior leadership roles at Certinia, Blackbaud, Smart Tuition, and Cmed Technology, they have consistently demonstrated expertise in driving customer retention, enhancing satisfaction, and fostering team performance. Notably, during their tenure at Blackbaud, Joseph spearheaded initiatives that achieved a 300% reduction in client churn and retained $9 million in revenue. Joseph holds multiple associate degrees and is pursuing a Bachelor of Science at Kean University.
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