Roxanne Gray

Roxanne Gray is an experienced product manager with a strong background in Salesforce and CRM integrations, currently serving at Springer Publishing Company since October 2014. Roxanne successfully led the rollout of Salesforce Service Cloud and optimized sales processes, significantly enhancing customer experience and sales efficiency. Prior experience includes a role as Replenishment Manager at RICKY'S NYC, where Roxanne managed a substantial inventory budget and improved demand planning accuracy. As a Business Process Analyst at RICKY'S NYC, Roxanne implemented Point-of-Sale systems and managed credit card processing compliance projects. Roxanne also held the position of SAP Title Information Manager at Oxford University Press, overseeing product master data management and user acceptance testing during SAP implementation. Roxanne began a career at Borders Books and Music as an Assistant Manager, managing employee scheduling and coordinating IT services. Roxanne holds a BA in History from Felician University.