Edwin James is an experienced professional currently serving as Associate Director at Sprinklr since March 2019, where responsibilities include managing client configurations, identifying optimization opportunities, and supporting sales and success teams to enhance client engagement. Prior to this, Edwin held the position of Support Consultant at Oracle + Aconex from December 2014 to February 2019, focusing on understanding client project requirements and disseminating best practices for Aconex product usage. Earlier experience as a Team Leader at Unisys Global Services India involved applying ITIL principles, conducting gap analysis, and providing training on processes and tools. Edwin holds a Bachelor of Commerce degree from Kristu Jayanti.
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