Eric L.

Eric L. has a diverse work experience that spans various roles and industries. Eric currently works at Sprinklr as a Senior Customer Success Manager, where they manage $6.8M ARR with a 100% retention rate. Within one year, they drove account expansion by 124% from $2.7M to $6M. Eric is responsible for forecasting, risk analysis, and driving product adoption and expansion. Eric also builds executive relationships, manages escalations, and drives business value.

Before Sprinklr, Eric worked at Quotient Technology Inc. as a Strategic Account Manager. Here, they expanded account revenue from $740K to $4.4M through data-driven insights in paid search. Eric achieved a remarkable client retention rate of 99.1% by improving ROI, custom reporting, and gaining C-Suite stakeholder buy-in.

Prior to that, Eric served as a Senior Customer Success Manager at AppDetex. Eric started their role in February 2018 and ended it in September 2020, but further details regarding their responsibilities were not provided.

In their earlier career, Eric was a Client Success Manager and then a Client Success Team Lead at Clearwater Analytics. Eric managed client reporting, regulatory filings, and client onboarding. During this time, they achieved account revenue growth from $1.4M to $2.1M and maintained a high client retention rate of 97%. Eric also played a crucial role in conducting department lead for new hire interviews, coaching, vetting, and training. Additionally, they worked as an Insurance Reconciliation Analyst, where they utilized Excel functionalities and collaborated with internal teams to improve data workflow and automation solutions. Eric reconciled investment transactions and accounting for portfolios while ensuring accuracy and consistency of financial records.

In their earliest work experience, Eric was an Owner of Gameday Sports Leagues. Eric started the organization in 2012 with one league and grew it to include 330 teams across six sports. Eric'sresponsibilities as an owner involved B2C Sales, contract negotiation, procurement, SEO, SEM, keyword analysis, online marketing, and guerilla marketing.

In summary, Eric L. has a proven track record of success in customer success management, account expansion, data-driven insights, and team leadership.

From 2007 to 2010, Eric L. attended Seattle Pacific University. No degree or specific field of study was mentioned.