Johnathan Richards is currently the Lead Engagement Manager for CCaaS at Sprinklr, where they scope and define transformation projects for large enterprises globally. With over 25 years of experience in digital transformation, Johnathan previously served as a Global Solutions Engineer at Telefónica Global Solutions, focusing on deploying Unified Communications and Contact Centre solutions. Prior to that, they held roles as a Solution Architect at Kcom and HP, and as a Principal Consultant at Affiniti and JAM IP, contributing to the design and implementation of complex contact center systems. Johnathan holds a Bachelor of Engineering degree in Computer Systems Engineering from The University of Kent.
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