Joseph Pasala, PMP®, is a seasoned project and program manager with extensive experience in leading enterprise-level initiatives. Currently serving as Principal Project Manager at Sprinklr since November 2021, Joseph is responsible for end-to-end project delivery and collaboration with various teams to ensure successful implementations for major clients. Prior to Sprinklr, Joseph worked at Amazon from February 2008 to October 2021, where significant contributions included driving a first contact resolution program that improved seller experience, managing cross-functional programs to enhance customer interactions, and developing performance reporting systems. Educational qualifications include a recent credential from the Indian Institute of Management, Calcutta, additional course work at Harvard Business School in 2020, and a degree from St. Xavier's College.
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