Nikhil Kumar

Nikhil Kumar is a seasoned professional with extensive experience in technology and analytics, currently serving as a Lead Consultant at Sprinklr since February 2022, focusing on optimizing the Live Chat feature for SAMSUNG websites globally. Prior to this role, Nikhil worked at Accenture as a Senior Analytics Consultant, enhancing social media presence for B2B clients. Nikhil's experience also includes serving as an Information Technology Manager at TVS Motor Company, where significant advancements in technology and ERP systems were introduced. Earlier roles include Social Media Specialist positions at Sprinklr and Ola, supervising teams to create exceptional customer experiences. As a System Engineer at Pinaka Aerospace Solutions, Nikhil provided critical software validation and client training for Indian defense organizations. Nikhil holds an MBA from Symbiosis Centre for Distance Learning and a Bachelor of Engineering in Computer Science from GOGTE Institute of Technology.