Richard Li

Richard Li is a seasoned customer success leader with over 12 years of experience in driving business growth through strategic customer engagement. Currently serving as the Regional Success Director at Sprinklr, they lead initiatives that enhance customer value and retention. Previously, Richard held significant roles, including Customer Value Manager at LivePerson, where exceptional Gross Retention Rates were achieved. They hold a BEng in Electronic Systems Engineering and an MSc in Computation from The University of Manchester, and they are passionate about leveraging artificial intelligence to transform industries and enhance customer experiences.