Swati Gupta is an experienced operations leader with a robust background in product support and technical solutions. Currently serving as the Associate Director of Operations at Sprinklr since April 2016, Swati oversees a team of 15 product support specialists, driving strategic initiatives that resulted in a 35% increase in customer satisfaction. Prior roles include Product Support Manager, Product Support Lead, and Product Support Engineer at Sprinklr and Pipemonk, where Swati managed product inquiries and collaborated with engineering teams to resolve defects. Swati began a career at Cognizant Technology Solutions as a Programmer Analyst, contributing to various applications and enhancing data accessibility. Swati holds a Bachelor's degree in Telecommunications Engineering from MS Ramaiah Institute of Technology.
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