Swati I is an experienced professional in customer experience and sales enablement, currently serving as the Lead Enablement Manager at Sprinklr since November 2021, where responsibilities include crafting quarterly training plans to enhance customer satisfaction (CSAT) scores and conducting sessions to improve renewals and upsell opportunities. Prior experience includes a tenure at Bharti Airtel from April 2014 to June 2022, holding roles such as National Quality Lead-Customer Experience, where Swati managed nationwide quality operations and spearheaded the automation of audits utilizing Speech Analytics. Additional positions at Bharti Airtel involved building client relationships as Assistant Manager of Sales and driving growth as a Senior Executive in Sales. Swati began career development with a summer internship at Future Group, focusing on consumer behavior analysis. Swati holds an MBA in Marketing from ICFAI Business School and a Bachelor's in Electrical and Electronics Engineering from SSCET.
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