Monroe Smith is a seasoned technology professional with a strong background in automation and IT support, currently serving as a Senior Automation Engineer at Sprout Social, Inc. since July 2021. Prior experience includes roles at Simple Finance, where Monroe contributed as an Automation Engineer and IT Systems Engineer II, focusing on macOS fleet management and security, as well as implementing ITIL best practices to improve incident management. Earlier career highlights include positions at Airbnb as an AirSupport Technician and a tenure at Salesforce as an IT Remote Support Analyst. Monroe holds an Associate of Applied Science in Computer and Information Systems with a focus on Cybersecurity from Portland Community College and a certificate in Fundamentals of Technical Support from City College of San Francisco. Achievements include multiple awards for academic and professional excellence, alongside a proven track record in automation and IT service management.
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