Ana Daliling is a Senior Customer Success Manager at Spryker, with prior experience as the US Head of Customer Success at BibliU and a Customer Success Manager at Duco. At BibliU, Ana led the US Customer Success team, focusing on client retention and account growth. Responsibilities at Duco included managing a portfolio of over 20 customers, onboarding clients, and conducting regular client engagement. Previous roles also include a Service Desk Analyst position at Fiserv, where incident management and change management were key duties, and a Research Assistant Intern role at the Medical Research Council, contributing to psychological research. Ana holds a Bachelor of Science in Cognitive Neuroscience from the University of Westminster and completed an internship at the University of Cambridge.
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