Bryan Black

Bryan Black is an experienced senior leader in customer support and service management, currently serving as Senior Director of Customer Support at SPS Commerce since January 2022. Prior to this role, Bryan spent 18 years at Cerner Corporation, where a notable career included serving as Vice President of Support Services, overseeing a global support organization, and managing a vast team of over 2,200 associates. Bryan's responsibilities encompassed strategic planning, operational oversight, and customer satisfaction across various support tiers and products. Earlier positions included directing US Government Services and managing client relationships in the AMS organization, demonstrating a strong ability in client success and revenue generation. Bryan holds a Bachelor of Science degree in Computer Science from the University of Missouri-Columbia, with minors in Mathematics and Economics.