Mark Burchard

Mark Burchard has a diverse work experience in the technology industry. Mark is currently the Senior Director of Customer Services at SpyCloud, where they have been working since January 2023. Prior to this role, they served as the Director of Customer Services. Mark also worked as a Customer Success Manager at the same company from October 2019 to December 2020.

Before joining SpyCloud, Mark worked as a Technical Account Manager at Bitmovin from June 2018 to October 2019. Mark also held the same position at THG from March 2017 to June 2018.

Mark's earlier experience includes working at Limelight Networks, where they served in various roles such as Advanced Services Architect from August 2016 to March 2017, Advanced Services Engineer from June 2014 to August 2016, and Senior Solutions Engineer from February 2010 to June 2014.

Mark also worked at Material Management Software, Inc as a Manager of Development/Training from August 2009 to February 2010.

Mark's career started at Limelight Networks in May 2006, where they worked as an Operations Engineer. Mark provided tier 3 technical support, managed account configuration, network monitoring, and break/fix management. Mark was specifically responsible for supporting a Fortune 50 ranked client.

Mark'searliest work experience was as an Internal Support professional at Pinnacle Education, where they supported the computer network for a statewide charter school district. Help desk support was also part of their role.

Overall, Mark Burchard's work experience showcases their expertise in customer services, technical account management, and solution engineering in the technology industry.

Mark Burchard completed their Associates degree in Systems Analysis and Programming from Scottsdale Community College from 2001 to 2004. Prior to that, from 1999 to 2000, they attended Arizona State University, though their degree and field of study are unspecified.