Hammad Ahmed is a skilled professional in customer success and risk analysis with extensive experience across various roles and companies. Currently serving as Associate Manager - Customer Success at SquadStack since February 2025, Hammad has previously held positions such as Senior Associate in Customer Success at MakeMyTrip, where success in managing global enterprise accounts led to a significant reduction in compliance onboarding turnaround time by 60%. Prior to that, at Otipy, Hammad advanced from a Risk Analyst to a Senior Risk Analyst, where efforts to implement data-driven models reduced refund losses and fraud cases significantly. Hammad's career also includes experience as an Account Manager and a Sales and Marketing Intern, demonstrating a strong foundation in client management and market research. Hammad holds a B.Com Honours in International Business from Delhi University.
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