Alberto Calvo

Alberto Calvo is a highly experienced Quality Specialist at Squarespace since January 2016, where responsibilities include conducting quality reviews of customer interactions and providing feedback to enhance performance and customer satisfaction. Prior roles at Squarespace include Social Media Specialist, Senior Social Support Advisor, Social Support Advisor, and Customer Operations Advisor, focusing on customer support, onboarding new hires, and managing customer inquiries effectively. Previous experience includes positions as Sales Administrator and Sales and Customer Care Agent at City Wonders, where responsibilities encompassed B2B support and multilingual customer service, and as Sales & Customer Advisor at Carphone Warehouse, delivering high-quality advisory services. Alberto holds a Bachelor of Arts in English Studies from Universidad de Salamanca and a Bachelor of Arts in English and Communication Studies from Trinity College Dublin.