Dorothy Z.

Dorothy Z. has extensive experience in operations and customer experience management within various organizations. Notable roles include Operations Manager at onefinestay, where Dorothy managed operational costs and VIP client experiences, and Operations Manager at Etsy, overseeing a global customer success program for high-value sellers. Dorothy progressed to leadership positions at Spacious.com and Squarespace, focusing on customer experience strategy, data analysis, and product support. Prior to these roles, Dorothy served as Program Supervisor at SKIP of NY and The House of the Good Shepherd, training staff and managing cases for individuals with developmental disabilities. Educational qualifications include a Bachelor of Arts in Political Science and Sociology from Hartwick College, ongoing studies in Polish Language and Culture at Jagiellonian University, and a Data Analytics program from General Assembly.