Filipa Sousa

Filipa Sousa has extensive experience in customer support and management, with a current role as Senior Team Lead for Customer Support at Squarespace since September 2018, where responsibilities include coaching and fostering a high-performing team. Prior to this, Filipa served as Customer Operations Team Lead and Bilingual Customer Operations Advisor at Squarespace, focusing on customer queries and supporting various aspects of the platform. Filipa's background includes freelance translation work from English to Portuguese and service management in educational settings at Wall Street English, overseeing teams and ensuring quality service. Filipa holds a degree in Translation from Faculdade de Letras da Universidade de Lisboa.