James O'Connor is an accomplished professional with extensive experience in customer operations and quality management within the gaming industry. Currently serving as a Senior Quality Lead in Customer Operations at Squarespace since March 2015, James has a proven track record of managing high-performing teams across global time zones and fostering positive relationships through coaching and performance management. Prior roles include Senior Team Lead and Global Customer Support Trainer at ZeniMax Online Studios, as well as positions at Electronic Arts and Bioware focusing on content strategy and training coordination. James's career began at Blizzard Entertainment, where contributions spanned from team leadership to coaching and quality evaluation within high-profile gaming titles. James holds a Diploma of Education in Project Management from University College Dublin and a Bachelor of Arts in Cinematography and Film/Video Production from the University of Surrey.
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