Laura Caudill is a seasoned professional with extensive experience in customer support and vendor operations. Currently serving as a BPO Program Manager at Squarespace since October 2020, Laura oversees vendor operations within the Customer Operations department, focusing on building operational relationships and ensuring accountability for performance. Previous roles at Squarespace include Customer Support Team Lead, managing a team of Customer Support Associates, and Customer Service Associate, where Laura provided timely support to customers. Additional experience includes a UX Design certification from CareerFoundry, creative and administrative roles at Protocol NY and Robert Half, and various customer service positions. Laura holds a Bachelor's degree in Theatre from the University of Southern California.
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