Matt Owens is currently the Lead AI & Automation at Squarespace, where they apply their expertise to enhance customer support through innovative solutions. Previously, they held roles at Netflix as a Technical Program Manager and Support Workflow Developer, where they spearheaded Zendesk adoption and developed support tools that improved agent workflows. Their earlier experience includes positions at Uber and Groupon, focusing on support operations and team management, as well as performance improvements. Matt began their career in the performing arts with Jet City Improv and holds a B.S. in Cell & Molecular Biology from the University of Washington.
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