Nikki Yao is a seasoned professional with extensive experience in product support and customer operations, currently serving as Senior Product Support Lead at Squarespace since April 2013. Prior roles at Squarespace include Product Support Lead, Customer Operations Team Lead, and Support Specialist. Nikki's earlier experience at Rosetta Radiology as a Billing Assistant involved researching billing inquiries, delivering exceptional customer service, and preparing monthly reports. Education includes a Bachelor’s Degree in Media Studies and Studio Art from Hunter College, along with additional studies at General Assembly and a study abroad program in Tokyo, Japan.
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