Sandy Batres is a seasoned professional with extensive experience in technical program management and customer operations, currently holding the position of Senior Technical Program Manager at Squarespace since May 2016. In this role, Sandy has been instrumental in documenting and triaging platform bugs, developing escalation workflows for customer operations, and enhancing internal documentation to support tiered assistance teams. Previously, Sandy contributed to customer operations as an advisor and shift lead while also serving as a Lead Post Sales Support Specialist at MakerBot®, where the focus was on developing support processes. Sandy has a strong background in team training and employee engagement, notably as the Latinx/Hispanic ERG Lead at Squarespace, fostering initiatives to attract and retain diverse talent. Additionally, Sandy has held various customer service roles in other reputable companies, enriching skills in problem-solving and client relations. Educational credentials include studies at Bergen Community College and Queens College.
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