Thomas W. has extensive experience in customer support and product management, currently serving as a Senior Product Support Specialist at Squarespace since March 2014, where responsibilities include resolving account, billing, and domain requests, as well as collaborating with engineering teams to enhance workflows. Prior roles at Squarespace include Product Support Specialist and Domain Expert. Before joining Squarespace, Thomas held positions at WEBZEN Dublin Ltd., managing customer support operations for the German market, and at GOA Games Ltd., where leadership of a multinational customer support team was emphasized. Additional experience includes departmental management at Bauhaus Hamburg Moorfleet and customer service roles in gaming and food service industries. Thomas W. holds an Abitur degree from Berufsbildende Schulen Buxtehude and a secondary education degree from Realschule Neu Wulmstorf.
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