Zach Hanes is a seasoned professional with extensive experience in customer support and system management. Currently serving as the Senior Manager for the Support Platform at Squarespace, Zach leads a team focused on enhancing tools for customer support. Previously, Zach was the Customer Support Systems Manager at ReCharge Payments, overseeing high-volume email support systems and knowledge bases. Zach's career at Squarespace began in 2012, where roles included Customer Insights Manager and Product Solutions Lead, contributing to product and support strategies through customer analysis and advanced troubleshooting. Additional experience includes positions as Teaching Assistant at Open Door Preschool East, Customer Care Specialist at Groupon, Video Producer in a freelance capacity, and Quality Assurance Specialist at Total Attorneys. Zach holds a Bachelor's Degree in Communication and Media Studies from the University of Wisconsin-Madison.
This person is not in the org chart
This person is not in any teams
This person is not in any offices