Emma Williamson is a seasoned Consumer Affairs and Customer Experience professional with over 20 years of experience in traditional customer care environments. They have held various roles, including Director of Customer Experience at L'Oréal and Head of Customer Experience at SquareTrade. Emma is passionate about turning customer insights into actionable strategies and has led high-performing teams dedicated to enhancing customer interactions. Additionally, they served as an accredited mental health first aider at Mental Health First Aid Australia from 2020 to 2023 and pursued further education in Business/Corporate Communications at Victoria University.
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