Patrick Heys is a seasoned professional with extensive experience in technical support and helpdesk management. Currently serving as a Continuous Improvement Manager at SquareTrade since June 2012, Patrick provides quality technical support for various devices in a multi-vendor environment. Previously, as Helpdesk Manager at Glazer's Distributors, responsibilities included overseeing support for software, hardware, and network systems. Earlier experience as an Infrastructure Liaison at PepsiCo involved managing support for the implementation of new technologies. Patrick also held the position of Helpdesk Manager for multiple years at Cap Gemini Ernst & Young, contributing to overall support operations. Patrick holds a degree from Southwestern Oklahoma State University, earned between 1983 and 1989.
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