Bruce Brand

Bruce Brand is a seasoned professional with extensive experience in technical support and engineering roles. Currently serving as a Global TAC and Field Service Engineer at SS8 Networks since June 2020, Bruce has previously held various positions at Aspect Software from May 2000 to December 2019, including KCS Advocate and Coach, Managed Services Senior Support Analyst, Senior Tech Support, and Technical Support Specialist. Bruce's expertise in Knowledge Centered Support (KCS) and problem management was further developed through a progressive career at Aspect, emphasizing knowledge sharing and coaching. Earlier in the career, Bruce served as Telecommunications Manager and Technical Support Specialist at Electronic Arts from 1996 to 2000. Bruce holds a Master of Science in Cell/Cellular and Molecular Biology from UCLA and a Bachelor of Science in Biochemistry from California Polytechnic State University-San Luis Obispo.