Derek Chapin

Derek Chapin has over a decade of experience in the cultural attractions sector, specializing in customer success and visitor services. They previously served as Director of Visitor Services at Point Defiance Zoo & Aquarium, where they managed operations for over one million annual visitors and a substantial membership program. Currently, Derek works at SSA Group as a Manager of Partner Success, focusing on relationship-building and strategic admissions initiatives. With a background in Recreation & Tourism Management from Central Washington University, Derek is dedicated to creating meaningful visitor experiences and fostering strong partnerships within the industry.