Brett Wilcockson is a results-oriented IT professional currently serving as a Major Incident & Problem Manager at SS&C Technologies. With extensive experience across various industries, including Banking, Government, and Energy Production, Brett previously held roles in problem management and service delivery, notably at Telstra, where they managed major escalations that resulted in over 70 million AUD in savings. Brett has a strong background in operational support across multiple disciplines and has successfully implemented processes that significantly improved service delivery and customer satisfaction. Their educational qualifications include ITIL certifications and PRINCE2, along with a baseline Security Clearance for servicing government clients.
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