Dean Knox

Dean Knox currently serves as Chief Customer Officer at SS&C Technologies, focusing on end-to-end Administration BPO for the APAC Superannuation sector. Previously, Dean held various leadership positions at Mine Super, including General Manager Service Operations, where responsibilities included optimization of the member contact centre and operational transformation initiatives. Dean’s experience at Commonwealth Bank involved roles such as Executive Manager of Retail Customer Experience, emphasizing customer journey enhancements, and Executive Manager for Retail programs. Earlier in Dean's career, positions at Lloyds Banking Group encompassed strategic roles in executive reporting and network operations, contributing to performance analysis and reporting for major retail banking operations.