James Perratt is the Head of Global Service Account Management at SS&C Technologies, where they oversee a globally distributed team of senior service account relationship leads, focusing on enhancing service experiences for strategic accounts. Previously, James served in various roles, including Global Lead for Service Account Management at Intralinks and Commercial Director at Aiiria Solutions Ltd, where they contributed to cloud technology adoption and improved customer satisfaction across industries. James began their career as a Database Administrator at Jarvis plc and holds a BSc (Hons) in Computing and Informatics from the University of Plymouth. They also have a strong background in key account management, negotiation, and service delivery.
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