Janet Carter

Janet Carter has extensive experience in operations management and supervision, with a strong focus on call center operations. As Operations Manager at BCD Travel from September 2007 to October 2019, Janet supervised activities for forty direct and indirect reports in a high-volume setting, managing an average of 1,500 inbound calls daily. Janet also served as Operations Supervisor at Maximus Federal from November 2019 to October 2020 and returned to the role at SS&C Technologies in March 2022. Additionally, Janet held an Operations Supervisor position at BCD Travel from June 2002 to September 2007, emphasizing employee coaching, performance monitoring, and collaboration with management to enhance operations. Janet holds a degree in Business, Management, Marketing, and Related Support Services from the University of Phoenix, achieved between 2001 and 2002.