Michael Kiken

Michael Kiken is a seasoned manager in product support with extensive experience at SS&C Technologies, where responsibilities include leading multiple teams, overseeing client support, and driving operational efficiencies. With a background that includes roles as Team Lead and Product Support Consultant, Michael has implemented quality control procedures, created support documentation, and facilitated client training on Salesforce and Microsoft Dynamics. Prior experience at MotionPoint involved contributions to sales process documentation and the Go-to-Market strategy. Michael holds a Professional Science Master's in Business Biotechnology and a Bachelor of Science in Biology from Florida Atlantic University.