Shifa Fatima is a Customer Engagement Leader and a 4x Certified Salesforce Consultant with over 12 years of experience in client-centric project management. They have held various significant roles, including Director of Customer Success at Tier1 Financial Solutions and Principal Success Manager at Salesforce. Shifa's background encompasses multiple industries, including FinTech and CRM, and they are recognized for their data-driven strategies and focus on customer success metrics. Educated with a Bachelor of Engineering from Osmania University and an MBA from Mississippi State University, Shifa is passionate about driving innovation and delivering exceptional value in every project.
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