Melanie Smith

Melanie has over 20 years’ in-depth strategy experience, advising on strategy and transformation to corporate retail and consumer clients worldwide, including international market growth and M&A.

She is currently CEO of Ocado Retail, and has held previous roles as Strategy Director for Marks & Spencer with responsibility for group strategy, M&S Bank and M&S services, Global Strategy and Marketing Director at Bupa, and Chief Operating officer at TalkTalk.

This career experience, in conjunction with insight from her time as partner in McKinsey’s Consumer practice, brings deep commercial and customer experience across multiple goods and services categories, including insurance, telco and energy. Having overseen and led operational teams, she brings further valuable perspectives surrounding people leadership and development.