Tuan

Tuan, N. is an IT operation professional with extensive experience in IT Service Management and IT Asset Management. They have held various positions, including IT Helpdesk at Wall Street English Vietnam and IT Service Desk Lead at ST Engineering, where they currently work. Tuan significantly improved IT processes at Shopee, enhancing team performance by 50% through streamlined workflows and effective management. They hold a Bachelor's degree in Electronics and Telecommunication from Military Technology Academy and a Cisco Certification Network Associate from Bachkhoa Information Technology Academy.