Kendra King

Kendra King is an experienced leader in customer support and operations with a strong background in enhancing quality and performance in call center environments. Currently serving as the Director of Customer Support at Staccato since May 2023, Kendra previously held key positions at Sears Holdings Corporation as Director of Customer Experience, Quality & Performance Management, and at Centene Corporation as Director of Call Center Operations and CX Leader of Process Improvement Projects. Kendra's extensive experience includes managing multi-state Medicaid support services, leading cross-functional teams, and implementing workforce analytics tools. Educational qualifications include Bachelor's degrees in English Language and Literature from UCLA and the University of California, Berkeley.