Karim A. currently serves as an Information Technology Support Analyst at Stace, overseeing the IT Helpdesk and providing both hands-on and remote support, while managing server maintenance and software installations. Previous experience includes a role as an IT Volunteer at AbilityNet and a Customer Service Manager position at Entain, where exceptional customer service was prioritized and compliance with operational procedures was maintained. Karim A. holds an educational background from the University of East London, completed between 2017 and 2020.