Felix Starzer is an accomplished leader in customer care with extensive experience in managing global support teams, currently serving as Senior Director of Customer Care at Staffbase since September 2017. In this role, Felix oversees the functional leadership of the global support team, which includes Tier 1 support and technical onboarding. Previous positions at Staffbase include Global Director and Senior Manager of Customer Care, where responsibilities encompassed improving team performance, managing large teams through mergers, and ensuring overall customer satisfaction. Prior to Staffbase, Felix worked as an HPC System Technician at MEGWARE Computer Vertrieb und Service GmbH, focusing on IT infrastructure planning and implementation for medium-sized companies and educational institutions.
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