Tom Paulsen

Enterprise Customer Success Manager

Tom Paulsen is an experienced professional currently serving as an Enterprise Customer Success Manager at Staffbase since June 2025. Prior roles include Customer Success Manager at shopvibes, where responsibilities encompassed customer onboarding, ongoing support, and relationship management, as well as gathering customer feedback for product improvements. Previous to that, Tom held positions such as Business Development Manager at acto, Account Executive at top.legal, and Sales Development Representative at GSL - Global Sales Leaders, focusing on customer acquisition and sales strategies. Additionally, Tom co-founded Sumet, developing a Microsoft Teams app to enhance meeting efficiencies, and worked in various capacities related to product management and digital marketing. Tom holds an Abitur from Sportgymnasium Dresden, completed in 2018.

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