Founded in 1995, Stafford Communications Group is a customer service consulting company with expertise in call center operations, interactive voice response applications and relationship marketing. Our mission is “To bridge the gap between marketing concepts and the consumer experience.” CJ Stafford, President, began her communications company after spending 20 years at Johnson & Johnson. Leveraging her customer service knowledge with her deep understanding of scientific and regulatory issues, she brings unique programs to the industry.

Our staff members are high-level customer care consultants who have healthcare, nutrition and marketing backgrounds. We are consumer affairs professionals, writers and trainers with public relations, direct-to-consumer and healthcare professional marketing expertise.

We focus on the Pharmaceutical, Food and Cosmetics industries and we work with our clients to be strategic partners. Our commitment is to ensure quality and value to our customers through process improvements and operating efficiencies.

Want to work for a uniquely different company? Connect with us.

http://staffcom.com/jobs/

https://recruiting.paylocity.com/recruiting/jobs/List/1540/STAFFORD-COMMUNICATIONS-GROUP

Pharmaceutical

Stafford Communications Group

Stafford Communications Group's headquarters in New Providence, NJ, United States

CJ Stafford

Donna Stevenson Ulmer

Patti Kirk-Leon

Jen Prisco

Debby Kitchell Silvestri

The Account Management team at Stafford Communications Group is responsible for nurturing client relationships, ensuring successful project execution, and driving client satisfaction. They act as strategic partners to clients, particularly in the Pharmaceutical, Food, and Cosmetics industries, managing accounts through innovative customer service solutions and tailored marketing strategies. This team liaises between clients and internal teams to maintain high standards of quality and value, fostering long-term partnerships.

Account Management

The Customer Service team at Stafford Communications Group provides high-level support and consultation for clients in the Pharmaceutical, Food, and Cosmetics industries. Their responsibilities include managing call center operations, developing and implementing interactive voice response applications, and enhancing relationship marketing strategies. Team members leverage their diverse backgrounds in healthcare, nutrition, marketing, and consumer affairs to ensure quality service, process improvements, and operational efficiencies for clients.

Customer Service

The Administrative and Support Team at Stafford Communications Group is responsible for streamlining and enhancing the company's operational efficiency. The Training Coordinator develops and implements training programs to ensure that staff are well-equipped to provide exceptional customer service. The Business Support Coordinator manages administrative tasks to support internal functions and client needs, facilitating smooth business operations. The CRM Administrator oversees the customer relationship management system to maintain accurate client data and improve customer interactions. Together, they play a pivotal role in supporting the company's mission of bridging the gap between marketing concepts and the consumer experience.

Stafford Communications Group

Org chart

Teams

Account Management

Customer Service

Administrative and Support Team

Offices

Stafford Communications Group

Org chart

Teams

Account Management

Customer Service

Administrative and Support Team

Offices

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