John Shea currently serves as the Chief Customer Officer at Aura since September 2024 and is a Limited Partner at Stage 2 Capital since October 2025. Prior experience includes roles at Toast as Vice President and Senior Director of Customer Care from 2021 to 2024, and leadership positions at Amazon Fulfillment Technologies & Robotics from 2018 to 2021, including Head of Global Support And Safety. Earlier, John was VP of Distribution and Customer Support at PillPack/Amazon Pharmacy from 2016 to 2018 and held various roles at Endurance Group, Amazon, Bain & Company, and the US Army. John holds an MBA from Columbia Business School and a Bachelor's degree in Biology from Harvard University.
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