Derek R. is an experienced retention marketer with over 13 years of expertise in driving customer engagement and loyalty. Currently serving as the Senior CRM & Email/SMS Marketing Manager at Stance since 2021, they have significantly improved revenue and optimized customer journeys through strategic integrations and workflow enhancements. Previously, Derek held senior positions at JustFoodForDogs, AEG, Vans, and Windsor Fashions, achieving remarkable successes in email channel revenue and customer retention. They are also an Advisory Board Member at Cal Poly Pomona's Center for Customer Insights and Digital Marketing.
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