Tom Norton is a seasoned professional in the field of service management and engineering, currently serving as a Service Manager at Twin Peaks LLC since March 2019. In this role, Tom implements customer service programs and oversees preventative maintenance and remedial services. Simultaneously, Tom holds the position of Senior Service Engineer at Fluidigm Corporation, focusing on the proteomics and genomics lines of scientific equipment. Prior experience includes senior service management roles at Quant Analytical Service and Shimadzu Scientific Instruments, where Tom supervised service departments and conducted on-site service calls. Earlier positions as MS Service Specialist II at mSPEC Inc. and Field Service Engineer at PerkinElmer involved providing support for various mass spectrometry and chromatography instruments. Tom possesses a Bachelor of Science degree in Chemistry from the University of Massachusetts Lowell, earned between 1991 and 1995.
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