James Jackson is a seasoned program and product manager with extensive experience in driving strategic growth initiatives, particularly in the SMB sector at Staples Canada. Currently serving as Program Manager for Membership - SMB Engagement, James emphasizes enhancing customer experiences across various channels. Previous roles include Product Manager and Growth Product Manager, where achievements include significant efficiency improvements and successful large-scale customer migrations. Prior to Staples, James held several digital product management positions at The Home Depot Canada, leading innovations that drove revenue and improved operational metrics. With a solid educational background in Business Administration and Sports and Event Marketing from George Brown College, James combines analytical skills with a strong emphasis on collaboration and stakeholder engagement.
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