Melissa Lestock is currently the Director of Customer Intelligence at Staples, a position held since December 2023. Prior to this role, Melissa served as the Director of Analytics & Customer Experience at American Family Insurance from December 2021 to November 2023 and as the Director of Worldwide Customer Experience at Dassault Systèmes from September 2018 to November 2021. Melissa's earlier experience includes the role of Director of Customer Experience Analytics at Aetna and various positions at Homesite Insurance, including Senior Manager and Manager of Customer Experience. Additionally, Melissa worked as Lifecycle Marketing Manager at CIDC and held positions in sales support and analysis at Staples from March 2005 to September 2010. Melissa holds an MBA in Marketing from Northeastern University and a Bachelor of Arts in Psychology from the University of West Florida.
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