Melissa MacPhee

Melissa MacPhee is a Senior Director of E-commerce at Staples, where they oversee digital experience initiatives focused on site category merchandising, personalization, and recommendations. They have previously held significant roles at Keurig Dr Pepper, driving P&L ownership and leading digital product management strategies that enhanced customer engagement and profitability. With a Master of Business Administration in Business Analytics from Boston College and a Bachelor of Arts in English Literature from Hamilton College, Melissa has over a decade of experience in the retail and consumer packaged goods sectors, specializing in digital-first, customer-centric strategies. Throughout their career, they have demonstrated a commitment to cross-functional leadership and continuous process improvement, while building inclusive teams and optimizing the customer lifecycle.