Michael Pen

Michael Pen is a dedicated and passionate individual with a background in customer and employee experience. With a BA in Cultural Anthropology from the University of Washington, they have held various roles including Shared Services Manager, Sr. at Starbucks, where they focus on improving employee experience in support centers. Previously, they led a social media care team at Nordstrom, managing operations across multiple platforms. Their experience also includes positions at Target Corporation, The News Tribune, and Columbia Sportswear Company, showcasing a strong sales record and exceptional customer service skills.